1. At any time you are allowed to unsubscribe through an application and the Fortress of Secrets will delete your data completely from its servers.
2. Acceptance is required to complete your reservation.
3. The owners of Fortress of Secrets as well as the owners of Escape All will have full access to your data and are also responsible for securing them
Fortress of Secrets via EscapeAll.gr keeps a record of the cancellations made and may inform partner companies of an increased chance of cancellation based on your history.
As far as, information is provided in case of simultaneous/ close booking in more than one of the cooperating companies.
These updates are useful for improving the services provided and preventing last minute cancellations.
* Attention, the phone number you have stated should be correct as a few hours before the date and time of your booking, an additional confirmation will be asked by the staff of Fortress of Secrets.
Any unconfirmed reservation by phone will be canceled automatically.
Concerning our escape rooms, you should not panic given that you are living a safe adventure at that time, whether this occurs, there is a panic button in all rooms, which allows you to stop playing.
Throughout the game you have a friend out of the room, the game master who can help you when asked.
All items in the room are part of the game, damaging them is forbidden.
The photos on the website belong to us and cannot be republished without our permission.
The completion of your data in the contact form and in the reservation form, complies with our measures for your safety.
In each filled in reservation form, it is confirmed that you consent that we use your e-mail to inform you about contests, offers, etc.
Transactions on our website (through our reservation system) are done upon arriving at our site.
Cancellation of a reservation is made by phone, at least 2 days earlier.
In case you have no team gathered, you may call us and we will try to find one for you. You are not eligible to play alone as 2 or 3 people are necessitated so that you can solve the puzzles together.